I lead complex technology environments through periods of growth, modernization, operational recovery, and change. My background spans enterprise infrastructure, global service delivery, cybersecurity, cloud and SaaS operations, PMO governance, vendor strategy, and AI-enabled automation across professional services, healthcare, government, higher education, and SaaS organizations.
My work has ranged from running high-volume enterprise support organizations to directing infrastructure modernization, security improvements, major program delivery, application governance, vendor performance, and executive technology roadmaps. I am most effective in environments that need stronger ownership, practical structure, measurable performance, and a leader who can move between strategy and day-to-day execution.
I have led multidisciplinary technology organizations covering infrastructure, engineering, support, security, applications, program delivery, vendors, and executive governance.
Infrastructure, Microsoft 365, identity, endpoints, networks, cloud services, monitoring, lifecycle planning, incident response, and operational resilience.
Global service desk leadership, SLA and KPI governance, escalation models, knowledge management, ITIL practices, customer experience, and managed-service oversight.
Identity and access controls, Zero Trust, endpoint security, NIST-aligned practices, incident readiness, regulatory requirements, vendor risk, and security operating models.
Portfolio intake, prioritization, executive reporting, program recovery, project governance, Agile and Waterfall delivery, risk management, and cross-functional execution.
Technology budgets, contract governance, renewals, licensing, RFPs, MSP accountability, cost models, procurement, and investment sequencing.
AI-enabled support, chatbots, workflow automation, predictive routing, service analytics, knowledge automation, and practical evaluation of emerging technology.
These are representative engagements and transformation efforts from larger enterprise environments.
At Granicus, led a global technology organization of approximately 65 employees and contractors while the company grew from roughly 500 to nearly 3,000 employees. Managed an approximately $25M technology budget across infrastructure, security, support, SaaS platforms, vendors, and modernization.
Identified that Microsoft Teams was already included in the planned licensing model while a three-year Slack renewal approaching $1M was due. Recommended and led the companywide migration to Teams within one month.
At KPMG, led more than 100 internal and managed-service personnel supporting approximately 30,000 users. Reduced average handle time from 12 to 7 minutes, increased first-contact resolution from 71% to 85%, and launched an AI support experience that deflected approximately 17% of contacts.
At BJC Healthcare, assumed leadership of a major Epic implementation after delivery problems emerged, coordinated three-hospital deployment waves and supporting technology readiness, and completed the program on schedule and within budget.
At Harris-Stowe State University, led a roughly $5M IT function and campus-wide modernization work including a network refresh of approximately 70 switches and 215 wireless access points, Microsoft platform improvements, security and access governance, ERP modernization, vendor controls, and service-management structure.
Through independent consulting, recovered a healthcare PMO directing eight project managers and one lead, reducing a 30-project backlog by 19% in the first month. Also governed an underperforming utility MSP by auditing service metrics, billing, SLA performance, ticket quality, and escalation practices.
My background spans technology executive leadership, global operations, consulting, healthcare, SaaS, professional services, higher education, government, and financial services.
Executive technology advisory, PMO recovery, MSP governance, service delivery, AI and automation, cybersecurity, operating-model design, vendor strategy, and transformation delivery.
Led university technology strategy, infrastructure modernization, service management, cybersecurity, ERP modernization, vendor governance, Microsoft platform planning, and executive technology priorities.
Led global technology operations across infrastructure, support, engineering, DevOps, security, NOC, program delivery, vendor governance, SaaS operations, acquisitions, and international growth.
Led support and technology operations across academic and clinical environments, transitioned an underperforming managed service in-house, and established a formal PMO and intake model.
Directed global service delivery, technology operations, vendor governance, modernization programs, and AI-enabled support across a high-volume professional-services environment.
Led hospital technology support, infrastructure and clinical technology operations across 15 hospitals, including service performance, budget ownership, vendor management, major incidents, and enterprise Epic delivery.
Business Administration, Technology, and Project Management coursework at Northwestern State University.
I am based in Saint Louis, Missouri and work with organizations that need experienced leadership across enterprise IT operations, modernization, service delivery, program execution, and technology governance.